Return Policy

Return Policy

Altered Physical is proud to offer a diverse selection of products from various brands. As a dropshipping store, we partner with multiple suppliers, each with their own unique return policies.

Brand-Specific Return Policies:
Because we work with different brands, the return policy for each item you purchase from us may vary. To ensure clarity and convenience, Contact Us for Guidance: If you have any questions or need clarification regarding the return policy of a specific item, our customer service team is here to help. Contact us at info@alteredphysical.com , and we'll assist you in understanding the return process for the product in question.

General Guidelines for Returns:
While each brand has its own policy, the following are general guidelines that apply to returns at Altered Physical:

Return Window: Generally, items can be returned within 30 days of the delivery date, but this may vary by brand.
Condition of Returned Items: Products should be returned unused, in the same condition that you received them, and in the original packaging with all tags and labels intact.
Non-Returnable Items: Certain types of items may not be returnable, such as customized or personalized products, downloadable software, and some health and personal care items.
Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process:

Initiate a Return: Contact our customer service team for guidance on initiating a return for a specific brand’s product.
Follow Brand-Specific Instructions: We will provide you with the return instructions as per the brand’s policy.
Shipping Costs: Be aware that shipping costs for returning an item are usually the customer's responsibility, unless stated otherwise in the brand's return policy.
Refunds: Upon receipt and inspection of the return, the specific brand will process your refund. We will facilitate communication and ensure that you are informed about the status of your refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Our Commitment:
While the return policies are brand-specific, our commitment to customer satisfaction remains steadfast. We will assist you every step of the way to ensure a smooth return process.

For any assistance or queries regarding returns, feel free to reach out to us at info@alteredphysical.com. We're here to help!